FAQs

Here are some common questions about iBAN-X.


Payments/ Transactions

1. Why has my transfer failed?

2. How do I receive payments in a new currency?

3. How do I receive payments in a new currency?

4. How do I download a bank statement?

5. How do I download a transfer confirmation?

6. What is Value Date and Posting Date?


My account

1. How can I change my account password?

2. Why do I need to set-up multi-factor authentication two times?

3. How can I reset my multi-factor authentication ?

4. Cannot generate one time passcode (OTP). What should I do?


General

1. What are iBAN-X’s terms and conditions?

2. Which currencies are supported by iBAN-X ?